Delete your Timeliner account

Last updated: 15 November 2026

Timeliner Cloud is optional and is not part of version 1.0. Version 1.0 of Timeliner has no account, so there is no account to delete. Your timeline lives on your phone — removing the app removes it — plus, if you turned on backup, an encrypted copy in your own Google Drive or iCloud Drive, which you delete yourself (see Backups in your own Google Drive or iCloud below). The rest of this page applies only if you created a Timeliner Cloud account (sign-in, sync between phones and family sharing) in a later version.

Delete your account in the app

Open Timeliner on a phone where you are signed in.
Go to Settings → Storage → Timeliner Cloud.
Tap Delete account and confirm.

Deletion starts straight away and cannot be undone. If you signed in with Apple, you may be asked to confirm with Apple once more so that Timeliner's access to your Apple ID can be withdrawn at the same time.

If you no longer have the app

Email us from the address your Timeliner account uses and we will delete the account for you. Requests are processed within 30 days, and we reply to confirm when it is done.

Email a deletion request

Or write to support@mytimeliner.co.uk with the subject “Delete my Timeliner account”. If you signed in with Apple and chose to hide your email, tell us that in the message and we will help you identify the account.

What is deleted

Your account — your sign-in, including the email address and the link to Apple or Google sign-in.
Your timeline stored in Timeliner Cloud — every entry, family profile and category synced from your phones, including the encrypted document, visa and reference numbers.
Your shares — invitations you sent or received and all shared access. People you shared a timeline with can no longer open it, and timelines shared with you are disconnected from your account.

Deletion from Timeliner Cloud is immediate. Technical logs kept by our hosting provider contain no timeline content and expire within 30 days.

What is not deleted

Data on your phone. Your timeline stays on each phone until you remove the Timeliner app from it (or delete the entries in the app). Deleting the account does not reach into your devices.
Backups in your own Google Drive or iCloud. These are files in your cloud account that we cannot see or remove. To delete them:
- Google Drive: open drive.google.com (or the Drive app), find the Timeliner folder, delete it, then empty the Bin.
- iCloud Drive: open the Files app → iCloud Drive (or icloud.com), delete the Timeliner folder, then remove it from Recently Deleted.
Entries you added to someone else's timeline. If a family member shared their timeline with you and you added or edited entries there, those entries belong to their timeline and stay in their account.
Copies other people already made. If someone you shared with saved their own copy of a timeline before you deleted your account, that copy is theirs.

Questions

See the Privacy Policy, or email support@mytimeliner.co.uk.